This Refund & Cancellation Policy applies to pre-orders of the Tara device placed on cravv.in, operated by Leafworks Dynamics Private Limited (“Cravv”, “we”, “us”).
Pre-order model
Tara is currently available for pre-order. Placing a pre-order reserves a unit from an upcoming production batch. Pre-order units are expected to ship from mid-2027. This date is an estimate and may shift; we will notify you by email of any material change.
Cancellations and refunds
Pre-orders are fully refundable at any time before your unit ships. You may cancel your pre-order and request a full refund of the amount paid, with no cancellation fee, until the point your unit is dispatched.
To cancel, email us at support@cravv.in from the email address used for your order, with your order reference.
Refund timelines
Once a cancellation is confirmed, refunds are processed to the original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days to reflect in your account.
If we cannot fulfil your order
If we are unable to deliver your Tara unit for any reason, or if shipping is delayed beyond a point you are unwilling to wait for, you are entitled to a full refund of the amount paid, processed within 5–7 business days of confirmation.
After dispatch
Once a unit has shipped, this pre-order cancellation policy no longer applies. Any return, replacement, or warranty claim for a delivered device will be handled under our warranty and returns terms, which will be provided with the product and made available on cravv.in.
Contact for refund requests
Leafworks Dynamics Private Limited
17, 2nd Floor, 7th Main Road, II Stage Indiranagar, Bangalore, Karnataka, India, 560038
CIN: U28299KA2025PTC205908
Email: support@cravv.in